• When someone dies

    Above and Beyond funerals Gold Coast Sunshine Coast Brisbane

What to do when someone dies

The death of a loved one is a time of distress and sadness and it is understandable that you may not be sure what to do when your loved one passes away. The necessary steps to follow depends on how and where a person dies as outlined below.

Above & Beyond Funerals are available to help you 24 hours a day, 7 days a week through this difficult time. Please contact us at any time if you feel you need support or guidance throughout any part of the process and as soon as possible to commence funeral or memorial arrangements.

When Someone Dies at a Hospital or Nursing Home

Usually, the nurse in charge will help you with what happens in their particular setting. They will organise a doctor to issue a death certificate, or a locum doctor may issue an interim certificate. You will need to notify the hospital or nursing home of your choice of funeral director.  If it has occurred at a nursing home, they will notify the funeral director to arrange the transfer of the deceased person to their funeral home. If the deceased is at a hospital, then the transfer into our care will occur during normal business hours after a Cause of Death Certificate has been issued.

When Someone Dies at Home

If someone dies at home, and they have been under the regular care of a doctor for the past three months, the first person you should contact is the person’s doctor. If the death is expected and they can confirm the cause of death, they will issue a Medical Cause of Death Certificate. You can then contact us to arrange the transfer of the deceased person to our funeral home. If the person has not seen a doctor in the past three months and the death is unexpected then the Police need to be notified.

When Someone Dies Suddenly

If the death is sudden or the result of an accident and the cause of death is not confirmed, then the doctor will need to notify the Police. The Ambulance service may do this if they have attended at the place of death. It is important that the body not be moved or disturbed until Police have finished their initial investigations. The Police will notify the government appointed undertaker to transfer the deceased to the State Mortuary. At this point, the deceased person is under the care of the Coroner.

The Coroner will then investigate and determine the cause of death. This may involve a post mortem, and the police will give you details of counsellors at the State Mortuary that you can contact to discuss this process further. Once the deceased person has been transferred to the State Mortuary you can contact Above & Beyond Funerals to make funeral arrangements. We will liaise with the Coroner to ascertain when the person can be released into our care and when a funeral can take place. You have the right to contact your funeral director of choice, and you are under no obligation to use the government appointed undertaker that transferred the deceased person to the State Mortuary at the time of death.

When Someone Dies Interstate or Overseas

If a death occurs while travelling, or holidaying at a location away from home, you should contact us as soon as possible so that we can make the necessary arrangements to have your loved one returned home. Depending on where the death occurred this may be undertaken via air transfer or by road by a specialist mortuary transfer company. If the deceased person requires transfer overseas, you may contact us and we will undertake the necessary processes with the relevant local and overseas government agencies. We will prepare and process the necessary paperwork on your behalf in accordance with your requests.

If you would like an obligation free consultation with one of our Funeral Directors, please contact us at any time via the contact form below or call us on 0433 154 530.